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Paul Stapley Tyres is a fast growing mobile tyre fitting company, of which a major part of its success is due to the satisfaction and recommendation of its customers.
Having spent twenty years in the business Paul Stapley recognised that the industry was some way out of step with the service customers expect. The idea that a customer should go to the tyre shop and wait until the Fitter is ready to fit his or her tyres is not just antiquated, but a total waste of the customer’s time. He recognised that people expect a service that suits them and not the fitting company. Unlike many in the industry Paul understood that finding you need to replace a tyre is never a pleasure, so wasting time waiting in the fitting shop just increases the pain.
With these thoughts in mind Paul launched Paul Stapley Tyres. He realised that a mobile tyre service, professionally run, honestly focused on the customer, offering tyres at the right price and fitted to the highest standard, would be of real benefit to customers.
Within weeks of starting the company the expectations in his business plan were exceeded, customers were recommending Paul Stapley Tyres to friends and colleagues at a much higher level than expected. Many were stopping him in the street and some just to congratulate him and wish him luck.
The success of Paul Stapley Tryes is not just down those important business values, Convenience, Confidence and Price, which its founder has embedded into the company, but also the real belief that no business will survive and grow unless there is honest commitment to its customers.
